MyEduDocs F.A.Q.
Basic Questions
Select your school and sign up. Once you have an account created, you can login with your email and password.
The zip code/postal code field can be left blank for countries that do not use them.
You cannot use P.O. Box address for shipments within the United States. For international shipments, we strongly encourage not using P.O. Box addresses. You should make every effort to obtain a street address. A package addressed to a P.O. Box may experience delays, will not be covered by any UPS Service Guarantee, and will incur an Address Correction charge.
Shipping Questions
We use UPS’s shipping services. Cost is based on type of service requested (UPS 2nd or Next Day Air) and package destination location.
Shipping costs are based on where the package is shipping from and where the destination address is.
Log in to your MyEduDocs Dashboard or check the email account associated with the order. A tracking number is provided on your order history and sent via email. You can track your UPS order using the tracking number at the following link: ups.com/track.
Due to the numerous variables affecting delivery time, we cannot provide refunds for delayed deliveries. If you experience a substantial delay, please submit a support request.
You can request for cancelation online. Follow the steps below:
1.Login to your MyEduDocs account
2.Click on the “Refund Request” on dashboard
3.Fill out form and reason for cancelation
4.Submit
Note: If the shipment has already been processed, it cannot be refunded.
Please call the UPS International Customer Service Team at 800-782-7892. They should be able to assist. If you are unable to resolve the issue, please contact us via support